Never Let an Unanswered Call Become a Lost Customer.
DotsFlow Call Agent answers missed, overflow and after-hours calls, understands what customers need, captures the right details and passes every conversation back to your team.
24/7
Call coverage
For missed, overflow and after-hours enquiries
1:1
Natural conversations
Customers speak normally instead of navigating menus
100%
Call context captured
Transcript, caller details and conversation outcome
1
Clear handoff
Your team gets the information needed to follow up
Everything You Need to Handle Calls Without Keeping Customers Waiting
Answer When Your Team Can’t
Handle missed, overflow and after-hours calls so customers can still get a response when your team is busy or unavailable.
Let Customers Speak Naturally
Customers can explain what they need in their own words while the Call Agent answers common questions using your business information.
Turn Calls Into Actionable Leads
Capture caller details, service requirements, location and other relevant information your team needs for follow-up.
Handle Booking and Appointment Requests
Collect preferred dates, times and customer details for bookings, appointments or service enquiries based on your configured workflow.
Launch
Best for small businesses that need reliable call coverage without another dashboard.
149/month
Package includes:
-
200 AI voice minutes / month -
1 DotsFlow Call Agent
-
24/7 / missed / after-hours call handling
-
Business knowledge base
-
FAQ & service enquiries
-
Lead and requirement capture
-
Call summary after every call
-
Email notifications
-
Basic booking request collection
-
Initial agent setup
-
Email support
-
Additional usage: $0.40/min
Growth
For businesses receiving regular calls and wanting full visibility.
249/month
Everything in Launch, plus:
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400 AI voice minutes / month
-
Dedicated DotsFlow dashboard
-
Call history
-
Recordings where enabled
-
Full transcripts
-
Lead dashboard
-
Caller details
-
Call outcomes
-
Booking / enquiry tracking
-
Human handoff
-
Advanced knowledge base
-
Basic analytics
-
Email notifications
-
Priority support
-
Additional usage: $0.35/min
Automation Pro
For teams that want calls connected to real business workflows.
499/month
Everything in Growth, plus:
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900 AI voice minutes / month
-
Advanced routing & handoff
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Calendar connection
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Appointment scheduling workflows
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CRM / pipeline connection
-
Lead qualification rules
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Department routing
-
Custom call outcomes
-
Advanced dashboard analytics
-
Monthly performance report
-
Monthly agent optimization
-
Workflow adjustments
-
Priority support
-
Additional usage: $0.30/min
Custom Plan
Best for higher call volumes, multiple locations, complex workflows or custom integrations.
Package includes:
Questions About the DotsFlow Call Agent?
Everything you need to know about how DotsFlow answers calls, captures customer information and hands conversations back to your team.
DotsFlow Call Agent is a conversational phone agent designed to answer supported incoming, missed, overflow or after-hours calls, respond to common questions and collect customer information for your team.
Yes. It can be configured around scenarios such as missed calls, after-hours coverage and busy periods so customers can still receive a response when your team cannot answer.
Depending on your workflow, it can collect details such as the caller's name, contact information, service requirement, location, booking preference and other information your team needs.
Where human transfer or escalation is configured, the Call Agent can hand the conversation over or flag it for your team when human involvement is required.
Yes. Your dashboard can provide call history and supported call records such as transcripts, recordings and captured conversation details.
Yes. Its business information, FAQs, call handling rules and lead-capture flow can be configured around your services and customer journey.
