Trusted by Growing Ecommerce Brands

DotsFlow CRM

Everything You Need to Keep Customer Conversations Moving

CONVERSATIONS

One Inbox for Every Customer Conversation

Bring WhatsApp, Instagram, Messenger and email conversations into one organized workspace so your team can respond without switching between apps.

CUSTOMER CRM

Know Every Customer, Not Just Their Last Message

Keep contact details, conversation history, tickets, notes and follow-ups connected so every interaction starts with context.

SUPPORT

Turn Customer Issues Into Trackable Tickets

Create and manage delivery issues, complaints, returns, requests and follow-ups without letting important conversations disappear.

AUTOMATION

Automate the Repetitive. Keep Humans in Control.

Use templates, campaigns, routing and practical automations to handle routine communication while your team stays in control of important conversations.

ECOMMERCE

Turn Conversations Into Ecommerce Opportunities

Help shoppers with product questions, order enquiries and buying decisions while keeping customer and conversation context together.

ANALYTICS

See What Is Happening Across Every Conversation

Track conversations, response activity, team performance and customer engagement so you can spot trends, follow opportunities and see where attention is needed.

WEBSITE CONCIERGE

Turn Website Visitors Into Qualified Leads

Let visitors chat or speak, get instant answers and submit their requirements without relying on a long contact form.

AI CALL AGENT

Never Let an Unanswered Call Become a Lost Lead

Answer missed, overflow and after-hours calls, handle common questions, capture customer requirements and pass every conversation back to your team with the context they need.

Popular Questions

Learn how DotsFlow helps your team manage customer conversations, capture leads and stay in control across messages, calls and website enquiries.

DotsFlow is a growing suite of customer conversation tools. It includes a CRM for managing messages, contacts and tickets, a Call Agent for handling phone enquiries, and a Website Concierge for engaging visitors through chat and voice.

Yes. You can use DotsFlow CRM, the Call Agent or the Website Concierge as separate solutions. You can start with the product your business needs now and expand your DotsFlow setup later.

DotsFlow CRM supports customer conversations from WhatsApp, Instagram, Facebook Messenger and email. Channel availability and setup requirements may depend on your selected plan.

Your team can take over customer conversations whenever personal attention is required. DotsFlow keeps the available customer details and conversation context ready so the team can continue without making the customer start again.

Yes. Unanswered or after-hours calls can be forwarded to the DotsFlow Call Agent. It can answer common questions, collect customer requirements and save the transcript, recording and captured lead details for your team.

Yes. DotsFlow can be configured around your services, customer questions, business knowledge and preferred workflows. It is suitable for ecommerce, home services, clinics, real estate and other customer-focused businesses.

Yes. Our guided setup can include connecting supported channels, organizing your business knowledge, configuring workflows and testing the complete customer journey before launch.

Contact Info

286 Raiwind Rd, Nishat Block Chinar Bagh, Lahore

+92 371 2358885+1 647 8462250

info@dotsflow.app

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