DotsFlow is a product of BusinessDots. We provide tools for
customer communication, voice interactions, lead management,
support workflows, automation and connected business operations.
This policy is intended to protect our customers, their customers,
DotsFlow, third-party platforms and the broader services that
support our products.
By using DotsFlow, you agree to use the service lawfully,
responsibly and in accordance with this policy, our
Terms of Service and applicable third-party
platform rules.
Lawful Use
You may only use DotsFlow for lawful business purposes.
You must comply with applicable laws, regulations and industry
requirements that apply to your business, communications,
customers and use of DotsFlow.
This includes, where relevant, requirements relating to privacy,
data protection, consumer protection, telecommunications,
marketing, electronic communications and call recording.
Spam & Unwanted Communications
DotsFlow must not be used to send unlawful or abusive bulk
communications.
You may not use DotsFlow to:
-
Send unsolicited messages where you do not have an appropriate
legal or platform-approved basis to contact the recipient.
-
Send large volumes of deceptive, irrelevant or abusive
messages.
-
Circumvent opt-out, unsubscribe or other communication
preferences.
-
Purchase, scrape or use contact lists in a way that violates
applicable law or platform policies.
-
Misrepresent the identity of the sender or the purpose of a
communication.
Businesses are responsible for ensuring their use of campaigns,
templates and automated messaging complies with the rules of the
relevant communication channel.
WhatsApp, Instagram & Facebook Use
When DotsFlow is connected to Meta platforms such as WhatsApp,
Instagram or Facebook Messenger, you must comply with the
applicable Meta and platform policies governing those services.
You must not use DotsFlow to:
-
Circumvent WhatsApp, Instagram, Facebook or Meta messaging
restrictions.
-
Send communications that violate applicable messaging
categories, consent requirements or platform rules.
-
Attempt to avoid account, page, business or messaging
restrictions imposed by Meta.
-
Use connected platform data for purposes that are not
reasonably related to the functionality authorized by the
customer or platform.
Call Agent & Voice Communications
DotsFlow Call Agent must be used responsibly and in accordance
with applicable telecommunications, privacy, call-recording and
consumer-protection requirements.
You may not use the Call Agent to:
-
Make unlawful automated calls or communications.
-
Contact people where you do not have an appropriate legal
basis to do so.
-
Misrepresent the identity of the business or purpose of the
call.
-
Intentionally deceive callers into believing they are speaking
with a particular person when that would be misleading or
unlawful.
-
Record calls where recording is prohibited or required
consent has not been obtained.
-
Use DotsFlow for emergency-response or safety-critical calling
systems.
Disclosure and consent
You are responsible for determining whether disclosure, notice or
consent is required for automated voice interactions, AI-assisted
calls or recordings in the locations where you operate.
Website Concierge Use
Website Concierge may be used to answer questions, capture leads,
assist website visitors and support business workflows.
You may not configure Website Concierge to:
-
Intentionally provide false or deceptive information.
-
Collect information that you do not reasonably need for your
stated business purpose.
-
Impersonate another company, person or organization.
-
Mislead visitors about products, services, prices, policies or
business relationships.
-
Collect highly sensitive information without an appropriate
lawful basis and suitable safeguards.
Fraud, Deception & Impersonation
DotsFlow may not be used to facilitate fraud, deception,
impersonation or other dishonest activity.
Prohibited activity includes:
- Phishing or credential theft.
- Payment or invoice scams.
- Identity theft or impersonation.
- False business representations.
- Fraudulent lead generation.
- Fake support or customer-service schemes.
- Deceptive sales practices.
Harassment, Abuse & Harmful Conduct
You may not use DotsFlow to threaten, harass, intimidate or abuse
another person.
DotsFlow may not be used to distribute or facilitate content or
communications that are unlawful, threatening, intentionally
abusive or designed to cause harm.
Illegal or Restricted Activities
DotsFlow may not be used to facilitate activities, products or
services that are illegal in the applicable jurisdiction.
You are responsible for determining whether your products,
services and communications are permitted under applicable laws
and the policies of connected platforms.
We may restrict use of DotsFlow where an activity creates
substantial legal, security or platform-compliance risk, even if
it is not expressly listed in this policy.
Malware & Technical Abuse
You may not use DotsFlow to distribute malware, malicious code or
harmful software.
You may not:
-
Introduce viruses, ransomware, spyware or other malicious
software.
-
Attempt to interfere with DotsFlow systems, infrastructure or
connected services.
-
Probe, scan or test DotsFlow security without prior
authorization.
-
Attempt to gain unauthorized access to another customer’s
workspace or information.
-
Use automated methods to overload or intentionally degrade
DotsFlow systems.
-
Circumvent rate limits, security controls or technical
restrictions.
Account & Workspace Abuse
DotsFlow accounts and workspaces must be used only by authorized
users for legitimate purposes.
You may not:
-
Access or attempt to access another organization’s workspace
without permission.
-
Share credentials in a way that bypasses plan or user limits.
-
Create accounts to evade suspension or enforcement action.
-
Use false account information to conceal abusive activity.
-
Circumvent billing, usage or subscription restrictions.
Customer Data & Privacy
You are responsible for ensuring that information you provide to
DotsFlow has been collected and may be processed lawfully.
You should not use DotsFlow to:
-
Collect more personal information than reasonably necessary
for your business workflow.
-
Access, disclose or use customer information without an
appropriate basis.
-
Intentionally expose customer information to unauthorized
people.
-
Store credentials, passwords or authentication secrets in
ordinary customer conversation fields unless the relevant
product is specifically designed for that purpose.
More information about how DotsFlow processes personal information
is available in our
Privacy Policy.
Automation & AI Use
DotsFlow automation and AI features should be configured and used
with reasonable human oversight.
You may not intentionally configure automated systems to:
-
Generate fraudulent or deliberately misleading customer
communications.
-
Circumvent legal or platform restrictions.
-
Pretend to possess authority, qualifications or credentials
that the business does not have.
-
Make high-risk decisions where qualified human review is
required by law or is reasonably necessary.
Customers should test important automations, business knowledge,
routing and responses before using them in production.
High-Risk & Safety-Critical Use
DotsFlow is designed primarily for customer communication,
business workflows, lead management, sales and support.
You should not rely on DotsFlow as the sole system for emergency,
life-safety or other situations where incorrect or delayed
communication could create a substantial risk of serious harm.
Automated DotsFlow outputs should not replace qualified
professional judgment where legal, medical, financial or other
regulated professional advice is required.
Third-Party Platforms
DotsFlow integrates with services operated by other companies.
Your use of those platforms remains subject to their own terms,
policies and restrictions.
This may include Meta products, Shopify, WooCommerce,
telecommunications providers, calendars, email services and other
connected platforms.
You may not use DotsFlow to bypass restrictions imposed by a
third-party platform.
Excessive or Abusive Resource Use
You may not use DotsFlow in a way that unreasonably consumes
platform resources or materially affects service availability for
other customers.
We may apply reasonable technical limits, usage restrictions,
rate limits or plan requirements where necessary to protect the
service.
Usage exceeding the limits of a paid plan may require additional
usage fees, an add-on or an upgrade rather than attempts to
circumvent those limits.
How We Enforce This Policy
If we reasonably believe that use of DotsFlow violates this
policy, our Terms of Service, applicable law or creates a material
security or operational risk, we may take appropriate action.
This may include:
- Requesting that the customer correct the issue.
- Restricting a feature or integration.
- Applying technical or usage limits.
- Temporarily suspending access.
- Terminating an account in serious or repeated cases.
Immediate action may be taken where necessary to address fraud,
security threats, unlawful activity or serious abuse.
Reporting Abuse
If you believe DotsFlow is being used for spam, fraud, abusive
communications, unauthorized access or another violation of this
policy, please contact us.
Provide enough information for our team to identify and review the
relevant account, communication or activity.
Email:
info@dotsflow.app
Changes to This Policy
We may update this Acceptable Use Policy as DotsFlow develops,
new products or integrations are introduced, platform policies
change or legal and operational requirements evolve.
When this policy is revised, the effective date at the top of the
page will be updated.
Contact Us
If you have questions about whether a particular use of DotsFlow
is permitted, contact us before deploying the relevant workflow.
