Turn Website Visitors Into Conversations, Not Exits.
DotsFlow Website Concierge gives visitors an instant way to chat or speak, get answers about your business and share what they need — without relying on a static contact form.
2
Ways to talk
Chat or speak naturally with the Concierge
24/7
Website availability
Help visitors even when your team is offline
1
Simple widget
A single experience for questions, leads and enquiries
1
Clear handoff
Pass captured details back to your team when needed
Everything You Need to Keep Customer Conversations Moving
Let Visitors Type or Talk
Give website visitors the choice to chat or speak naturally instead of forcing them through forms and menus.
Help Visitors Find What They Need Faster
Guide people toward the right product, service or next step based on what they’re asking instead of making them search the entire website.
Answer Questions Using Your Business Information
Help visitors understand your services, products, policies and common questions using the knowledge configured for your Concierge.
Turn Website Questions Into Qualified Leads
Collect names, contact details, requirements and other useful information while the visitor is already engaged in a conversation.
Launch
Best for small businesses that want to turn website visitors into enquiries without adding another dashboard.
149/month
Package includes:
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1 DotsFlow Website Concierge -
Chat + voice widget
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150 AI voice minutes / month
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Website knowledge base
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Product, service & FAQ answers
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Lead & requirement capture
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Email notification for every qualified lead
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Basic visitor qualification
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Mobile-friendly widget
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Initial setup & configuration
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Email support
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Additional voice usage: $0.40/min
Growth
Best for growing websites that want full visibility into visitor conversations and leads.
249/month
Everything in Launch, plus:
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350 AI voice minutes / month
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Dedicated DotsFlow dashboard
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Conversation history
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Lead dashboard
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Visitor details
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Chat transcripts
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Voice conversation records
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Lead status & outcomes
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Custom widget branding
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Advanced knowledge base
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Human handoff / follow-up
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Basic analytics
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Email notifications
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Priority support
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Additional voice usage: $0.35/min
Automation Pro
Best for businesses that want website conversations connected to sales and support workflows.
499/month
Package includes:
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900 AI voice minutes / month
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Everything in Growth
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Advanced visitor qualification
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Up to 5 conversation workflows
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CRM / pipeline connection
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Booking & appointment workflows
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Department / team routing
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Custom lead outcomes
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Advanced human handoff
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Advanced dashboard analytics
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Custom widget behavior
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Monthly performance report
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Monthly Concierge optimization
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Workflow adjustments
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Priority support
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Additional voice usage: $0.30/min
Custom Plan
Best for high-traffic websites, multiple brands, multiple websites or custom customer journeys.
Package includes:
Questions About DotsFlow Website Concierge?
Everything you need to know about adding conversational chat and voice assistance to your website.
DotsFlow Website Concierge is a conversational website widget that lets visitors chat or speak, get answers about your business and share their requirements directly from your website.
Yes. The Concierge is designed to support chat and voice experiences so visitors can choose the way they prefer to interact.
It can answer supported questions based on the business information and knowledge configured for your Concierge, such as services, products, policies and common customer enquiries.
Yes. It can collect visitor details and requirements during the conversation so your team has useful context for follow-up.
The Concierge can capture the conversation and visitor details so the enquiry can be handed over or followed up by your team.
Yes. The widget is designed to work across desktop and mobile website experiences.
