The CRM Built for Every Customer Conversation.
Bring WhatsApp, Instagram, Messenger and email conversations together with contacts, tickets, customer history and team collaboration — so nothing gets lost between channels
Trusted by Growing Ecommerce Brands
4
Customer channels
WhatsApp, Instagram, Messenger & Email
6+
Core CRM tools
Inbox, contacts, tickets, campaigns & more
2
Ecommerce platforms
Shopify & WooCommerce
1
Shared workspace
Customer context across your team
From Customer Message to Business Action.
One Inbox for Every Customer Conversation
Bring WhatsApp, Instagram, Messenger and email conversations into one organized workspace so your team can respond without switching between apps.
Know Every Customer, Not Just Their Last Message
Keep contact details, conversation history, tickets, notes and follow-ups connected so every interaction starts with context.
Turn Customer Issues Into Trackable Tickets
Create and manage delivery issues, complaints, returns, requests and follow-ups without letting important conversations disappear.
Automate the Repetitive. Keep Humans in Control.
Use templates, campaigns, routing and practical automations to handle routine communication while your team stays in control of important conversations.
Turn Conversations Into Ecommerce Opportunities
Help shoppers with product questions, order enquiries and buying decisions while keeping customer and conversation context together.
See What Is Happening Across Every Conversation
Track conversations, response activity, team performance and customer engagement so you can spot trends, follow opportunities and see where attention is needed.
CONNECTED TO THE TOOLS THAT MATTER
Your Customer Channels, Connected to DotsFlow CRM
Manage WhatsApp customer conversations, templates and messaging through your DotsFlow workspace.
Shopify
Bring ecommerce and customer context together to help teams handle product, order and support conversations.
WooCommerce
Connect your WooCommerce store with DotsFlow CRM for ecommerce customer support and operational workflows.
CONNECT
For teams that need a reliable shared inbox and essential customer operations.
49/month
Includes:
-
Unified inbox for WhatsApp, Facebook, Instagram and email -
Up to 2 team members
-
20,000 processed messages per month
-
Contact management
-
Tickets and conversation assignments
-
Labels, notes and customer history
-
Canned replies and WhatsApp templates
-
Basic analytics and reporting
-
Shopify and WooCommerce integrations
-
Human team inbox and manual replies
COMMERCE AI
For growing businesses that want AI-assisted support and ecommerce automation.
149/month
Includes:
-
3,000 AI credits per month
-
Up to 3 team members
-
50,000 processed messages per month
-
AI-assisted replies and conversation drafts
-
AI knowledge base
-
Ecommerce order context
-
Customer profiles and tags
-
Shopify and WooCommerce order history
-
Basic automation workflows
-
AI agent testing and training tools
-
Advanced inbox productivity controls
SCALE
For high-volume teams that need more AI capacity, automation and operational control.
249/month
Includes:
-
10,000 AI credits per month
-
Up to 5 team members
-
100,000 processed messages per month
-
Advanced analytics and reporting
-
Advanced automation workflows
-
Priority support
-
Higher operating limits for growing teams
-
Multi-channel customer operations at scale
Custom Plan
Best for businesses with custom usage, teams or workflow requirements.
Package includes:
Usage-based add-ons
Need more? Scale any plan with flexible add-ons.
Questions Before You Get Started?
Everything you need to know about using DotsFlow CRM to manage customer conversations, teams, tickets and follow-ups.
DotsFlow CRM is a customer conversation workspace that helps your team manage messages, contacts, tickets, follow-ups and customer history from one organized dashboard.
DotsFlow is built to support customer conversations from channels such as WhatsApp, Instagram, Facebook Messenger and email, depending on the channels connected to your account.
Yes. Your team can work from a shared inbox, assign conversations, track responsibility and keep customer context available for the people handling the conversation.
A conversation can be turned into a ticket so your team can track the issue, its status, assignment and customer context without losing the original conversation.
Yes. DotsFlow can assist with repetitive customer communication, knowledge-based replies, routing and other supported workflows while allowing your team to take over whenever human involvement is needed.
DotsFlow is being built around Shopify and WooCommerce workflows so ecommerce teams can connect customer conversations with useful store and order context. Available capabilities depend on your current integration setup.
